Molly’s Brother 2, TimeWarner Cable 0
December 4th, 2006 | by Molly's Brother |Just a quick note: If you’re familiar with my blog then you know I am a huge proponent of using your voice as a consumer. If a product that you pay for isn’t 100% perfect then it is entirely within your responsibility as a consumer to get your money back.
In the Los Angeles area, our cable company is upgrading their entire system which has caused our cable reception to go in-and-out, pixelate, or freeze five to ten times every half hour. Quite frankly, this was entirely unacceptable.
Over the course of the past few weeks, I kept a log (not too detailed, but detailed enough to jog my memory) and called the cable company. In short, I wanted to let them know that not only was I thinking of calling DishNetwork or DirecTV and sign up with them, but there’s no way they can expect me to pay for the service I had been receiving.
Point of story: Today’s cable bill arrived with two months of payments credited to my account.
